Your privacy is important to us. This Privacy Policy explains how ScholaNova collects, uses, and protects your personal information when you use our platform and services.
1. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
- Personal Information: Name, email address, phone number, school information, and other details you provide when registering or using our services.
- Academic Information: Exam results, performance data, subject combinations, and other educational records.
- Usage Information: How you interact with our platform, including pages visited, features used, and time spent on the platform.
- Device Information: Information about the device you use to access our services, including IP address, browser type, and operating system.
- Payment Information: When you make purchases, we collect payment details necessary to process transactions securely.
2. How We Use Your Information
ScholaNova uses the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process your exam analysis and generate performance reports
- To manage your subscriptions and purchases
- To provide personalized recommendations and career guidance
- To communicate with you about updates, new features, and important notices
- To ensure platform security and prevent fraud
- To comply with legal obligations and resolve disputes
- To conduct research and analysis to improve our educational offerings
3. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:
- With Your School: Academic performance data may be shared with your registered educational institution.
- Service Providers: We work with third-party service providers who assist us in operating our platform, such as payment processors and hosting services.
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
- With Your Consent: We will share information with third parties when you give us explicit permission to do so.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection practices
5. Your Rights and Choices
You have several rights regarding your personal information:
- Access: You can request access to your personal data we hold.
- Correction: You can update or correct inaccurate information.
- Deletion: You can request deletion of your account and associated data.
- Opt-Out: You can opt out of marketing communications at any time.
- Data Portability: You can request a copy of your data in a portable format.
6. Children's Privacy
ScholaNova is committed to protecting the privacy of minors. If you are under 18 years of age, please ensure you have parental or guardian consent before using our services. We do not knowingly collect information from children without appropriate consent.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. Cookies help us understand how you use our services and improve functionality. You can control cookie preferences through your browser settings.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or a notice on our platform.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: support@scholanova.ke
- Phone: 0787 970 067
- WhatsApp: 0743 173 394
Your Consent: By using ScholaNova's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.